FAQ
Questions Before You Book
A practical guide to getting started, pricing, timelines, website details, custom packages and the information needed for a smooth project.

Answers
Frequently Asked Questions
Policies that still need final owner approval can be updated before launch.
How do I get started?
Start by sending an enquiry through the contact page, email or WhatsApp. Palm & Compass will review what you need and confirm the best next step.
Is a consultation required?
A consultation is recommended for most custom projects so the scope, timeline and priorities are clear before work begins.
How are prices determined?
Prices depend on the service, project scope, number of deliverables, timeline and level of support required. Listed prices are starting points unless otherwise noted.
Is a deposit required?
A deposit may be required to confirm booking. Final deposit terms should be confirmed before launch and included in the service agreement or invoice.
What payment methods are accepted?
Payment methods should be confirmed directly with Palm & Compass before booking. This policy can be updated once final payment options are approved.
How long does a project take?
Timeline depends on the service and how quickly required information is provided. Smaller setup services may take a few business days, while larger websites or cleanup projects may take longer.
What information must I provide?
You may need to provide business details, contact information, brand materials, service descriptions, current documents, profile access details or examples of what needs to be improved.
Can you write my business content?
Yes, basic copywriting can be included for many services. Larger content needs can be quoted separately based on scope.
Can you redesign an existing website?
Yes. Palm & Compass can review an existing website and recommend updates to structure, copy, layout and customer enquiry paths.
Do website prices include the domain and hosting?
No. Domain registration, hosting, premium applications, payment-processing fees and advanced integrations may be billed separately.
Will I own my website?
Ownership and access details should be confirmed before the project begins so the platform, domain and hosting setup are clear.
Can Palm & Compass maintain the website?
Website maintenance may be available as a custom support option or monthly service depending on the platform and level of updates needed.
Do you work with clients outside Abaco?
Yes. Palm & Compass is based in Marsh Harbour, Abaco and serves clients throughout The Bahamas and remotely.
Are custom packages available?
Yes. Custom packages are available based on the needs and stage of your business.
Next step
Still Have a Specific Question?
Send the details by email or WhatsApp and Palm & Compass can help clarify the best next step.
